Navigate Your Healthcare
Support to guide your healthcare decisions.
Healthcare is complicated. That’s why you have resources available to help you explore your options, shape your care, and grow your comfort level to know you’re making a fully informed decision.
Medical Plan Assistance
You have access to a personal health advocate to help with your health questions.
Eligibility
You and your dependents have access to this free service if you’re covered under a Caltech medical plan.
What to Know
You might benefit from using Included Health if you need to:
- Find Care: Assistance finding a primary care doctor or specialist that meets your personal preferences.
- Understanding Your Benefits: Confirm your benefits coverage, review your options, and coordinate complex issues between your insurance and doctor.
- Manage Your Health: Get answers about symptoms, a health condition, and treatment option; receive support for chronic conditions, pregnancy, lifestyle improvement, care coordination, and more.
- Get a Second Opinion: To fully understand your options for any diagnosis or treatment recommendation.
Medical Plan Assistance Provider: Included Health
Included Health is Caltech’s medical plan assistance provider. Set up an account to find the right specialist to review your case, chat with a nurse for treatment advice, get matched with an in-network doctor near you, and more.
Website: includedhealth.com/Caltech
Download the mobile app:
Anthem Concierge
You have access to a personal health advocate to help with your health questions.
Eligibility
Enrollment in a Caltech Anthem medical plan.
What to Know
You can benefit from using Anthem Concierge if you want to:
- Understand what your plan covers and how to use Anthem’s cost estimate tool.
- Find an in-network doctor, hospital, lab, or other provider.
- Receive help making appointments.
- Find lower-cost medications.
- Set up mail order prescriptions.
- Read through your explanation of benefits (EOB), resolve provider billing errors, and understand your claim appeals process.
- Register for LiveHealth Online, Anthem’s telemedicine services.
- Learn about special programs available to you, including Condition Care, Future Moms, and 24/7 Nurse Line.
- Get support before, during, and after travel, including prep, urgent medical help, and follow-up care.
Anthem Concierge
Fae Le-Hart
Phone:(626) 395-6628
Email: fae.le-hart@anthem.com